Support Staff


These are the minimum three sets of user profiles required for Trial account.


This is an End User, who can create his own tickets, check the status of his tickets and accept resolutions.

Support Staff/Agent:

This is an Agent/Support staff that can start working on the tickets by changing the status to InProgress and can add resolution, close ticket etc.

Employee Manager:

This is an Approver who can approve tickets in service request created by the employee(s)


1. Please use unique User IDs for each role as given in the screen.

2. Product trial period will be valid for 30 days.